The Installed Services Administrative Specialist is responsible for providing support to installers, service technicians, and internal/external customers. The Installed Services Administrative Specialist must also reflect and represent Hamilton Parker’s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).

Responsibilities:

• Provide excellent customer service.
• Answer multi-line phone, troubleshoot customer issues.
• Assist internal staff and field technicians with fireplace and garage door needs.
• Enter orders and schedule fireplace and garage door service visits with customers.
• Keep in contact with customers and technicians; inform them of any delays, follow up on jobs.
• Data entry, tracking, reporting and filing.
• Assist and back up scheduling and sales staff.
• Cover the showroom some Saturdays and evenings.
• Any additional responsibilities and special projects as assigned by manager.

Knowledge, Skills and Abilities:

• Strong background in Microsoft Word, Excel and Outlook.
• Typing and general office equipment.
• Ability to effectively multi-task.
• Strong communication skills with attention to detail.
• Ability to work effectively with all levels of personnel.
• Ability to prioritize workload and effectively work with little supervision.
• Occasionally required to sit for long periods of time throughout the day (up to 6 hours).

Education & Training:

• High school diploma or equivalent.
• Previous experience in a retail or fast paced environment.
• Knowledge of building materials a plus.
• Customer service background a plus

We Offer:

• Medical
• Dental
• 401(k) with company match
• Employee assistance program
• Company paid life insurance, short-term disability, long-term disability
• Generous paid time off
• Volunteer Time Off

Pre-employment Tests:

• Drug Test
• Background Screening

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Hamilton Parker Company was recently named one of Columbus Business First’s Best Places to Work and also recognized as one of CYP’s Wonderful Workplaces for Young Professionals. We are an equal opportunity employer.