Customer Audit Coordinator

To assist Hamilton Parker customers at the Contractor/Warehouse counter, this includes entering and pulling orders. The Customer Audit Coordinator candidate must reflect and represent Hamilton Parker’s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).

JOB RESPONSIBILITIES:

• Build and retain warehouse customer relationships through in-person, email, text, and phone interactions.
• Serves as point of contact for customers (internal and external) that have questions or issues with their orders after they have left the Columbus warehouse.
• Research, resolve, and respond to the customer and their sales rep on any issues.
• Provide QUALITY ASSURANCE CHECKS on all outgoing shipments (deliveries, transfers, LTLs, and pre-pulls) for tile and masonry products.
• Call all customer deliveries the day prior to confirm. Confirm location, time, product, and contact information. Adjust order as directed by our customer if needed. Upsell ancillary products when appropriate.
• Coordinate with our dispatcher and/or leadership any emergencies or changes to the delivery schedule.
• Works in the warehouse assisting contractors and retail customers with orders.
• Coordinate with Inventory Control Manager any known inventory discrepancies.
• Help clean the warehouse (sweeping area, picking up trash, etc.)
• Any additional responsibilities as assigned by manager.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong communication skills with attention to detail.
• Ability to work effectively with all levels of personnel and customers
• Ability to lift and/or move up to 75 pounds.
• Ability to prioritize workload and effectively work with little supervision.
• High school diploma or equivalent.
• Knowledge of building materials a plus.
• Forklift, bobcat, yard lift experience a plus.
• Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop,
  kneel, crouch, or crawl.

We Offer:

• Medical
• Dental
• 401(k) with company match
• Employee assistance program
• Company paid life insurance, short-term disability, long-term disability
• Generous paid time off
• Volunteer Time Off

Pre-employment Tests:

• Drug Test
• Background Screening

Hamilton Parker Company was recently named one of Columbus Business First’s Best Places to Work and also recognized as one of CYP’s Wonderful Workplaces for Young Professionals. We are an equal opportunity employer.