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COVID-19 Update: All of our locations are now open, but appointments are highly encouraged. Walk-ins will be helped upon availability but may require a wait. Due to social distancing, guests are not currently permitted to browse our showroom unless accompanied by a Hamilton Parker associate. Currently there are no evening hours available for appointments. We apologize for any inconvenience. All safety guidelines and orders must be followed at all times.

Can I return the extra material that was purchased? 

Unopened boxes of stock material can be returned within 30 days of purchase. Special masonry orders cannot be returned. Sand and mortar cannot be returned.

Does Hamilton Parker remove old product and install new?

No, we do not remove old stone or brick from a home. However, we can provide installation services for some of our products like thin brick and cultured stone.

Do I need to purchase any accessories for the install? 

If we are installing your stone or brick we provide all setting material. If you are looking to do a DIY project you could possibly need a bag of grout, a trowel, and other items. Talk to one of our masonry experts if you have questions about installation.

How long should my scratch coat sit before I install? 

We recommend the scratch coat sit for about 24 hours.

How do I get the product to stick? Different ways to install adhesive and mortar?

Construction adhesive is an all-purpose solution for your project. There are many different options to choose from. We recommend that you don’t add the adhesive straight over drywall because it can rip the paper off. In addition, if you use high bond construction adhesive, typically those are applied over a concrete backer board.

Mortar binds one surface to another. This is what makes your stone or brick stick to the wall substrate or floor and stay in place.

What are panelized and per piece stone systems?

At Hamilton Parker, we partner with many different manufacturers to bring you multiple varieties of stone systems. Our design specialists can help you select the best stone system for your project. Most panel systems can be installed on the interior or exterior of a project.

Per piece designs, you allow for you to place individual stones to create your own unique look to your home or outdoor projects. This may require a skilled tradesman to provide good installation.

Stone veneers have a wide range of styles and shapes available for your project. As per their name, they are thinner than traditional full-depth products, which means they are more lightweight, but still achieve to look of full-size, individual stones. Above all, they offer a great return on investment and curb appeal

What’s the difference between natural stone and cultured? Is one better than the other?

Natural stone cladding is a real quarried stone resulting in each piece of stone having unique colors and textures. If installed correctly, natural stone is long-lasting, with minimal fading overtime from sunlight or other outdoor elements.

Manufactured stone can be easier to install and is much lighter in weight than natural stone. It comes in a wide variety of colors, textures, and styles. However, overtime sunlight and other natural elements can cause fading.

Both offer a wide range of versatility, can change the ascetic of your space., and will likely add value to your home. Our design specialists will be able to help you select the appropriate approach for your project and budget and the location.

What do the different kind of mortar joints look like? 

There are many different styles of the mortar joint. Some of the most popular we see are the grapevine joint, butter joint, and concave joints to name a few. With a grapevine joint, you will see a rough, wavy line in the center of the joint to give the appearance of a grapevine. This is created using a grapevine jointer. Butter joints are very thick, messy layers of mortar in between each brick.  A concave joint is made using a curved steel jointing too to leave the look of a curved joint.  V joint must be tooled properly so no water or snow accumulates within the joint.